Barista Lead (Full Time)
About the role
Healthy Living is looking for a Barista Lead to join Healthy Living! Come Join a Team That Focuses on teamwork Supports a collaborative environment Puts curiosity and great ideas, first Is dedicated to providing an exceptional guest experience Builds community relationships Loves food and cooking Has fun while working hard! The Barista Lead is responsible for providing leadership to the Barista team, overseeing the overall organization, atmosphere, and staffing needs of the department. They delegate tasks, ensure department standards are consistently met, and maintain a productive, positive work environment for staff. The Barista Lead also ensures exceptional guest care, satisfaction, and upholds the aesthetic and quality of the Barista station, stepping in for or complementing the Assistant Prepared Foods Manager - FOH when needed. In addition to their leadership role, the Barista Lead actively participates in all counter and barista tasks, serving as a role model for the team. This position is also responsible for the timely and accurate replenishment of inventory, using tools such as HL software, auto-order, cycle counts, and data reports to meet purchasing and budget goals. The Barista Lead plays a key role in training new staff on department procedures and provides valuable insights to the Category Manager (CM), including guest feedback and observations, to help improve overall operations.
Location: 222 Dorset St, South Burlington VT
Responsibilities
- Leads and motivates the Barista staff
- Ensures that staff follows all department and store policies and procedures
- Ensures that staff follows all policies for proper register operation
- Oversees daily break schedules, making sure that the Barista station has adequate support during those break times especially during busy times with areas that have only one staff member
- Troubleshoots staff call-outs; attempts to find coverage or shifts people into positions of priority, if needed.
- Communicates any staff issues or problems to the Assistant Prepared Foods Manager - FOH and P&E
- Completes replenishment ordering for all vendors in designated departments and/or categories
- Maintains accuracy of inventory and cycle counts
- Maintains strong vendor relationships and communication
- Tracks product performance trends and sales and relays pertinent facts to the Category Manager
- Tracks product movement as well as "out of stocks" on the shelf and relays pertinent information to the Category Manager
- Relays vendor and product issues to the Category Manager that can’t be solved
- Monitors inventory and maintains appropriate shelf and backstock levels
- Ensures that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other aspects of guest service
- Completes all register transactions accurately and maintains the highest cash handling standards
- Prepares espresso drinks, teas, smoothies and fresh juices (Espresso & Juice Bar)
- Maintains an orderly station in which surfaces are continually wiped down and supplies are fully stocked