Banquets Manager

Job Purpose

The purpose of this role is to ensure proper servicing of all Banquet Functions, supervise the Banquet team, and support administrative functions of the Banquet Department.

Essential Job Functions

• Daily supervision and direction of the Banquet team.
• Maintain Four Diamond standards and guest satisfaction levels.
• Assign duties to Banquet Server associates based on daily worksheet reviews.
• Inspect function rooms before and during events to ensure client needs are met and hotel standards are upheld.
• Ensure smooth and trouble-free execution of all banquet functions.
• Maintain cleanliness of the department and storage areas.
• Communicate with meeting planners and handle last-minute requests.
• Initiate and maintain contact with meeting planners and ensure compliance with department standards.
• Communicate with other Banquet Managers, Captains, and Supervisors, passing along necessary information.
• Initiate appropriate disciplinary actions for servers who violate rules.
• Conduct monthly server meetings and assist with scheduling, payroll, and other procedures.
• Interview and select new Banquet server associates.
• Train and coach Banquet server associates, providing ongoing coaching and performance evaluations.
• Attend relevant hotel and department meetings.
• Maintain a highly motivated and trained staff that provides personalized, quality service and memorable guest experiences.
• Ensure adherence to quality expectations and standards, and identify opportunities for improvement.

Qualifications

• A minimum of two years of Food & Beverage supervisory experience, preferably in the hospitality industry, or participation in the Omni LID program.
• A sound understanding of banquet operations.
• Proven leadership skills and ability to delegate, effectively train, and motivate staff.
• Prior experience managing schedules, payroll, service recovery, and associate relations matters.
• Service and detail-oriented, with a friendly approachable demeanor and strong problem-solving skills.
• Ability to set priorities and provide feedback to enhance performance.
• Computer proficiency with developed Excel skills.
• Ability to perform physical tasks such as lifting up to 30 lbs., carrying objects up to 75 lbs., standing, walking, bending, twisting, lifting overhead, and kneeling.
• Ability to work various shifts, including weekends and holidays.