Banquet Support (SEASONAL 08/01/2026 -- 01/01/2027)

Part-time seasonal position from August 1, 2026 to January 1, 2027. Pay rate: $9/hr.

About the role

As a Banquet Support team member, you’ll help create memorable guest experiences by providing exceptional service during events, meetings, and banquets. You'll set up and break down event spaces, serve food and beverages, and ensure every guest feels welcomed and cared for. This role is ideal for someone with a positive attitude, great attention to detail, and a passion for hospitality.

Responsibilities

• Ensure constant attention to all customer needs and take necessary action to ensure complete guest satisfaction.
• Read banquet/catering orders pertaining to assigned function; be familiar with menu and service procedures.
• Upsell food and beverage whenever possible.
• Ensure all napkins, china, glassware, and silverware are spotless, polished, and impeccable.
• Attend all department meetings.
• Report all shortages of equipment and supplies.
• Maintain a positive, professional attitude with fellow associates and customers at all times.
• Comply with all side work assignments.
• Have knowledge of and practice all safety and fire procedures.
• Follow all house rules adhering to specified standards of grooming, uniforms, and attendance.
• Perform all tasks as assigned by supervisors.
• Ensure all setup of a meeting is completed a minimum of 30 minutes prior to the scheduled starting time.
• Ensure response time for any changes in setup is no more than 10 minutes.
• Coordinate and ensure the setup of food buffet a minimum of 5 minutes prior to break.
• Ensure proper refreshing of breaks and water stations (minimum of every 60 minutes or as needed).
• Ensure any messages are delivered within 5 minutes of receipt.
• Ensure audio-visual equipment is set up within 30 minutes of the scheduled function.
• Be knowledgeable of all in-house services as well as local information to assist customers when questioned.
• Empower yourself to assist customers with problems at all times.
• Make every effort to obtain customers' names and use them when addressing customers.

Requirements

• Food handler and TABC certification.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Basic math skills: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Eligible to work in the United States.
• Sufficient education and/or literacy to identify and read product labels and communicate with guests about job-related needs.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects a culture of excellence by showing a warm smile, friendly personality, and positive attitude.

Physical demands

• Regularly required to stand, walk, and talk or hear.
• Frequently required to climb or balance.
• Occasionally required to use hands to finger, handle, or feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and taste or smell.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment

• Regularly exposed to wet and/or humid conditions.
• Occasionally works near moving mechanical parts.
• Noise level in the work environment is usually moderate.

Qualifications

Hotel experience is a plus. Applicants should have a combination of education and experience.

Benefits

• Career growth opportunities across a nationwide portfolio.
• Flexible scheduling.
• Access up to 40% of earned wages before payday with PayActive.
• Paid Time Off (PTO) and paid holidays.
• Full healthcare benefits: medical, dental, and vision.
• 401(k) with guaranteed 4% match and no vesting period.
• Exclusive hotel and food & beverage discounts.

About the company

Our Be Excellent culture is more than just words on a website—we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.