Banquet Setup/Breakdown-Spartanburg Marriott

About the role

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. As Banquet Set Up, you’ll assist banquet personnel with everyday operational materials and items to ensure exceptional service to all guests, consistently meeting Marriott standards under the franchise of Mainsail Lodging & Development.

Responsibilities

• Acknowledge guests in all public spaces with a warm and friendly greeting
• Assist with banquet functions, including set up of tables and chairs
• Follow scheduled shifts and break/lunch requirements
• Report light outages, broken equipment, or room disparities to the manager, paying close attention to hallway areas
• Assist guests with special requests
• Communicate with the manager on inventory needs (e.g., chairs, tables, banquet linens)
• Maintain professional communication while using technology
• Respect all guests, team members, and management by maintaining a positive, friendly attitude
• Interact with guests using personalization, such as addressing them by name
• Maintain guest confidentiality following all hotel procedures
• Report suspicious activity or unusual items in rooms
• Report irregular guest behavior in public areas and/or rooms
• Take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work areas such as closets, carts, and the housekeeping office
• Perform other duties as requested by management to service guests

Requirements

• High School diploma or higher
• Previous hospitality experience preferred
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to use technology (e.g., tablets, iPads)

Physical Demands

• Ability to stand for extended periods of time
• Ability to squat and bend
• Corrected vision to normal range
• Ability to work long hours as needed
• Ability to lift, push, or pull up to 50 lbs.

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress toward deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, hotel, and community
• Maintain the highest degree of confidentiality
• Work effectively in stressful, high-pressure situations
• Effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems