Banquet Set-Up Supervisor - Lodge

Responsibilities

• Supervises the activities of the Lodge Conference Center Banquet Housecleaner Staff to ensure work assignments are being completed in a timely and efficient manner to given standards and customer expectations.
• Maintains the quality of service provided during functions and takes the initiative to resolve any issues or complaints; ensures management is aware of any problems or issues.
• Follows schedules adhering to staffing and budgetary guidelines.
• Aggressively monitors labor and department expenses according to business volume and needs.
• Calls for repair of facilities and equipment with CWC maintenance, and/or Lodge Housekeeping.
• Ensures supplies and equipment are adequate to complete daily assignments.
• Arranges for supplemental equipment if required with the Senior Banquet Manager.
• Works with conference services, chefs, clients, and Lodge banquet department to design and implement event set up.
• Identifies benchmark standards, implements appropriate standards, and administers department policy.
• Attends regular daily and weekly assigned meetings.
• Meets with conference clients as requested in pre-conference meetings and monitors on-site set-ups to ensure client satisfaction is met and maintained.
• Inspects conference room set-ups daily to ensure standards have been meet.

Qualifications

• A copy of Virginia, DMV motor vehicle record is required
• High school diploma or G.E.D.
• Previous Extensive Banquet Set-up Experience Preferred.
• Must possess knowledge of various banquet room sets
• Must possess outstanding interpersonal and public contact skills.
• Must be able to work flexible hours including nights, weekends, and holidays.
• Must have the ability to supervise and train banquet housecleaner employees.
• Must be able to work independently and within a team environment.
• Must be fluent in English reading, speaking, writing and proficiency.
• Must be able to pay attention to detail.
• Must be able to work on multiple tasks at once.
• Must be able to take directions and provide clear communication.
• Must be able to listen to others and speak in a positive, confident manner.