Banquets Supervisor

JOB PURPOSE

The main objective of the Banquet Captain is to supervise the floor, make sure food is presented neatly, served on time and that all functions are coordinated properly.

Essential Job Functions

• Review Banquets Events orders (BEOs) in detail and confirm set up with housemen supervisor
• Conduct pre shift lineup with banquet servers: review menu, service style, wine pairing, and special guest request
• Assign tables, stations and duties to each server
• Supervise banquet servers throughout the event ensuring polished service and brand standards
• Effectively supervise the Banquet staff during all food and beverage service
• Coordinating every aspect of the Banquet staff during all food and beverage service
• Assist the Banquet Manager in the complete operation of the Banquet Department
• Responsible for adhering to hotel policies and procedures
• Responsible for adhering to all liquor liability laws
• Aid in conducting all designated staff/pre-function meetings
• Control Labor by monitoring staff productivity
• Maintain the cleanliness of the department (Service hallway, beverage machine, reach-in and walk-in coolers, all storage rooms, etc.)
• Supervise breakdown, direct servers to clear stations, polish and reset equipment
• Debrief team and provide coaching as needed
• Complete a Captains Event report noting challenges, guest feedback, and service highlights

Qualifications

• Minimum of 3 years banquet serving experience
• Preferred previous banquet captain or other similar leadership experience
• Proven leadership skills and ability to direct, develop and motivate staff
• Ability to teach employees importance of, and how to greet guests and courteously solve requests
• Clear and pleasant communication skills both verbally and in writing in English
• Ability to work cohesively with co-workers both within and outside of your department
• Experience in handling beverages
• Active TABC Certification
• Flexible schedule to include weekends and holidays
• Experience carrying a full banquet server tray on shoulder