Banquet Set Up Supervisor

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring associates perform in accordance with standards and consistent with HHM core values
• Oversee set up meeting rooms according to banquet event order forms and guest requests to insure set up meets guest expectations
• Transport awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to and from meeting rooms in a safe manner using proper equipment
• Break down meeting rooms and return banquet items to storage closet in a neat and organized fashion
• Work cooperatively with banquet service staff to address meeting room issues
• Maintain established cleaning schedule of meeting rooms and ballrooms ensuring rooms are presentable at all times
• Communicate meeting room maintenance issues to management and or engineering according to established communication processes
• Respond to guest requests for service, changes in room set up and assist with information requests regarding other areas of the hotel
• Engage guests to offer assistance and to check on satisfaction
• Handle guest complaints personally or if necessary seek assistance from supervisor
• Follow sustainability guidelines and practices related to HHM’s EarthView program
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
• Perform other duties as requested by management

Position Requirements

• A high school diploma or equivalent is preferred
• Two or more years of previous banquet set up or customer service experience is preferred

Work Environment and Context

• Work schedule varies and will include working on alternate shifts, holidays and weekends
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, pushing, kneeling, or crouching