Banquet Server - Tulsa Club Hotel - Tulsa, OK 74103

Job Purpose

Service, set-up and break down assigned functions in a safe, accident-free manner. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.

Responsibilities

• Maintain a clean and wrinkle-free uniform, DoubleTree Name Tag, and either white or black undergarment under banquet uniform with black non-slip shoes.
• Adhere to grooming and appearance standards.
• Read BEO's and know all equipment necessary to complete the set up for each function.
• Set tables in assigned area correctly and uniformly with proper equipment.
• Set up buffets with food presentation and table prep before event begins.
• Keep buffet stations neat and clean while servicing guests per established policies and procedures.
• Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
• Assist Banquet Captain in setting up/breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Complete assigned paperwork per event or function.
• Complete all side work during and after events.
• During events when servers have down time, organize and stock all products used or help prepare for next day's events.
• Return all equipment used to proper area, wipe down, and keep neat in banquet areas.
• Dispose of all buffet food that has been served properly.
• Address leftover and untouched food from plated and buffet style events with Chef before the event to determine handling after the event.
• Label, date, and store all saved food properly.
• Return and put away all unused equipment properly in designated storage areas.
• Keep banquet areas neat and clean, wiped down and ready for next day's business.

Qualifications and Requirements

• High School diploma / Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
• Thorough knowledge of the catering and food profession in order to perform non-repetitive analytical work.
• Knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/management skills.
• Oral and written communication skills.
• Moderate hearing - to hear equipment timers and communicate with other staff.
• Excellent vision to see that product is prepared appropriately.
• Moderate speech communication skills to be able to communicate with staff.
• Moderate comprehension and literacy to read and understand all BEO's requests.
• Ability to lift, push, pull, and carry items including food, small equipment, and supplies up to 75% of the time.
• Ability to bend when using the lower oven for cooking, 5-10 times a day.
• Full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.
• Ability to stand during preparation or plate-up up to one hour at a time, usually 3-5 times a day.
• Passionate about people and service.
• Strong communication skills when interacting with guests and employees.
• Reading and writing abilities used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities.
• Ability to work a flexible schedule including nights, weekends and/or holidays.

Benefits

• $14/hour
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program