Banquets Server

The Biltmore Los Angeles, located in the heart of downtown Los Angeles, is a historic landmark hotel known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. As part of Millennium Hotels & Resorts, we uphold core values of passion for hospitality, entrepreneurial spirit, innovation, and solutions-oriented results to deliver exceptional guest experiences.

About the Role

As our Banquets Server, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

• Support day-to-day operations, team performance, and ensure service standards are consistently delivered.
• Act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.
• Deliver exceptional service rooted in passion for hospitality and create memorable, personalized experiences for every guest.
• Work collaboratively across teams to achieve shared goals and maintain a culture of respect, energy, and accountability.
• Follow all company policies, safety standards, and procedures while upholding operational excellence.

Responsibilities

• Set up banquet rooms, tables, chairs, linens, place settings, and service stations according to event specifications.
• Welcome guests and provide courteous, professional service throughout each event.
• Serve food and beverages efficiently and accurately according to banquet service standards.
• Maintain knowledge of menus, event details, food items, and beverage offerings.
• Refill beverages, clear dishes, and maintain clean and organized tables throughout events.
• Respond promptly and professionally to guest requests and questions.
• Coordinate with banquet captains, culinary staff, bartenders, and other hotel departments.
• Assist with buffet setup, plated meals, receptions, cocktail events, and other banquet functions.
• Clear and reset tables during and after events.
• Break down banquet rooms and return equipment and supplies to designated storage areas.
• Follow all food safety, sanitation, safety, and hotel policies.
• Handle guest concerns professionally and notify the supervisor when additional assistance is required.
• Maintain a polished, professional appearance and positive attitude at all times.
• Perform other duties as assigned by banquet management.

Requirements

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Solutions-oriented mindset with attention to detail.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Previous banquet, hotel, restaurant, catering, or hospitality experience preferred.
• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull banquet equipment and supplies as required.
• Strong attention to detail and ability to follow event instructions.
• Ability to work well as part of a team.
• Professional appearance and positive, guest-focused attitude.
• High school diploma or equivalent required.

Benefits

At Millennium Hotels & Resorts, we support our employees with benefits designed to promote wellbeing and long-term success. Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA). Additional benefits may include:

• Hotel room discounts across our global portfolio.
• Employee Assistance Program (EAP).

Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable.

Pay

Annual salary: $16.90 per hour.

Why Join Us

At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth. Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.