Banquet Server (On Call) - The Ricardo Marriott

SERVER DEPARTMENT

REPORTS TO: Food and Beverage Department Leader as assigned

STATUS: Non-Exempt

Position Summary: The Coury Hospitality Server provides an exceptional, personalized dining experience by delivering elevated, refined, attentive, and knowledgeable service.

• Deliver a high-end dining experience from arrival to departure
• Demonstrate thorough knowledge of the menu, including ingredients, preparation methods, allergens, and seasonal changes
• Offer thoughtful recommendations for food and beverage pairings, including wine, cocktails, and non-alcoholic options
• Properly open, present, and pour wine according to fine dining standards
• Follow responsible alcohol service guidelines at all times
• Execute fine dining service techniques (tableside service, coursed meals, wine service, proper plate presentation)
• Accurately take and deliver orders following timing and coursing standards
• Collaborate closely with kitchen and bar teams to ensure seamless service flow
• Maintain impeccable table maintenance, including clearing, resetting, and crumb service
• Anticipate guest needs and provide unobtrusive, attentive service throughout the meal
• Handle guest concerns or special requests with discretion, empathy, and urgency

Prior experience in fine dining or upscale hospitality preferred

Must obtain and maintain any required state or local alcohol service permits or certifications (e.g., TABC, ServSafe Alcohol, or equivalent)

Must obtain and maintain any required state or local food service certifications (e.g. Food Handlers Card, ServSafe certification, or equivalent)

Strong communication and interpersonal skills

High level of attention to detail and ability to multitask in a fast-paced environment

Passion for hospitality, food, and beverage

Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols

Ability to remain calm, poised, and professional under pressure

Flexible schedule, including evenings, weekends, and holidays

Maintain a polished appearance and adhere to uniform and grooming standards

Uphold cleanliness, organization, and sanitation standards in all service areas

Physical Demands: Ability to stand and walk for extended periods, ability to lift and carry trays, dishes, glassware, and equipment (up to 25 lbs.), manual dexterity for precise service techniques, must wear required personal protective equipment per job responsibilities