Banquet Server (On Call)

About the role

Live! by Loews – St. Louis is a branded collaboration between Loews Hotels & Co, The Cordish Companies, and the St. Louis Cardinals. It is part of the Ballpark Village Live! complex, which is a successful destination offering unscripted, locally crafted experiences.

Responsibilities

• Prepare banquet spaces according to Banquet Event Orders (BEOs), including setting up tables, chairs, linens, and service items.
• Greet guests warmly and ensure they are comfortably seated and attended to.
• Serve meals and beverages efficiently and professionally, following service standards and event timelines.
• Maintain guest satisfaction by refilling drinks and responding to requests with attentiveness and care.
• Clear and reset tables between courses and after events, ensuring cleanliness and organization.
• Collaborate with banquet leadership and kitchen staff to ensure smooth service flow and timely execution.
• Handle guest concerns discreetly and escalate issues when appropriate.
• Support buffet and beverage station setup and maintenance as needed.
• Uphold Loews Hotels' brand standards in every interaction and service moment.
• Perform additional duties as assigned to support successful event execution.
• Work varying shifts, including nights, weekends, and holidays, as needed.

Requirements

• Two to four years’ experience in a mid-high volume banquet operation within an up-scale, hotel or convention center banquet operation, preferred.
• A High School Diploma, or equivalent.
• Ability to stand, walk, reach, and lift/pull/push 35 plus pounds regularly throughout the shift.
• TIPS (or Local/State alcohol training equivalent) Certification required or ability to obtain.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.

Qualifications

• Service-Focused Professional: Anticipate guest needs and deliver personalized, thoughtful service with a smile.
• Team-Oriented Collaborator: Understand that great events are built on teamwork and communication.
• Calm Under Pressure: Stay composed and solution-focused, even when the pace picks up.
• Detail-Driven Executor: Ensure every table setting, tray, and service moment meets our high standards.
• Adaptable and Positive: Embrace change, handle special requests with grace, and bring a can-do attitude to every shift.

Skills

• Attention to detail.
• Customer service skills.
• Event planning and coordination.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts.

Benefits

• Competitive health & wellness benefits.
• 401(k) & company match.
• Paid Sick Days, Vacation, and Holidays.
• Paid Bereavement.
• Pet Insurance.
• Team Member Hotel Rates, other discounts, perks and more.

Pay

Compensation is commensurate with experience.

Schedule

Variety of shifts, including nights, weekends, and holidays, as needed.