Banquet Server On-Call

About the Role

To service all banquet events while maintaining the highest quality service standards established for The Biltmore. This position requires consistent adherence to the policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’s).

Responsibilities

• Report to work on time in proper uniform.
• Check board to ensure the location of the room to work in.
• Review copy of BEO with Captain during line up.
• Set up china, glass, and silverware according to established guidelines in a timely and efficient manner.
• Prepare side station for service.
• Provide exceptional service during the service of meals, observing the Captains signals.
• Provide continuous attention to details before, during, and after the service of the meal.
• Ensure all guests receive a memorable experience from their stay at the hotel.
• Complete all assigned side work duties in a timely manner.
• Follow proper clearing and cleanup procedure.
• Follow proper handling of hotel equipment.
• Maintain a clean and safe work area at all times observing all safety rules.
• Follow proper beverage handling procedures.
• Other duties as assigned.

Requirements

• High School diploma is preferred.
• No prior experience required.

Skills

• Speak, read, write, and understand the English language. Spanish fluency is desired.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.
• Work long hours to include day and night shifts.
• Work indoors and outdoors.
• Work in a fast-paced environment that requires lots of walking on multiple surfaces.
• Flexible to work weekends and holidays as required.

Physical Demands

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates, and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Team Player: Demonstrates cooperation within the team and with other departments, listens carefully, and works well with others. Has a positive influence on others and enjoys working with people.
• Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures. Has a natural, warm smile and a friendly, passionate approach. Demonstrates confident, helpful, and genuine behavior with guests.
• Delivers their Best: Has energy and a sense of urgency for their work. Resourceful, makes things happen, and looks for ways to work more efficiently. Always looks their best and acts appropriately.
• Composed: Able to stay calm under pressure. Demonstrates maturity and ability to cope with the unexpected. Never lets personal feelings interfere with delivering the highest standards.
• Trustworthy and Responsible: Excellent records of attendance and punctuality. Regular attendance is essential to successful performance. Is reliable and demonstrates the ability to work without supervision. Shows a high level of personal integrity, honesty, and trust.
• Time Management: Uses time effectively and efficiently; values time and concentrates efforts on important priorities. Makes decisions in a timely manner.
• Listening: Practices attentive and active listening; has the patience to hear people out and can accurately restate the opinions of others even when disagreeing.

Licenses or Certifications

• Food safety certification.
• Alcohol Awareness certification.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per Biltmore Hotel standards.