Banquet Server - Full Time - Holiday Inn National Airport ($18 - $19.25/hr)

About the role

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals. This position assists banquet staff in setting, clearing and resetting tables efficiently and courteously, adheres to health regulations, stocks supplies, performs basic cleaning duties, and follows the company’s high standards to ensure guest satisfaction. It is a full‑time role requiring AM/PM flexibility, including weekends and holidays.

Responsibilities

• Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner; provides the highest quality service and establishes appropriate rapport; understands and follows the guest service recovery program; suggests ideas and responds to feedback to maximize guest satisfaction scores.
• Serving Duties: Listens attentively, takes orders accurately, uses proper serving techniques; knowledgeable about specials and promotions and actively up‑sells menu items; adheres to health regulations and local liquor laws; follows Holiday Inn cash handling/POS procedures.
• Side Work: Completes required side work including cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies; helps control expenses by following cash handling procedures and using equipment properly to reduce waste.
• Works Safely: Dispenses/serves food and beverages, maintains a clean and safe work area per company, local, state, and federal regulations; follows procedures for guest/associate incidents; knowledgeable of hotel emergency procedures.
• Self/Workload Management: Plans, organizes and prioritizes work to produce required volume; adheres to attendance policy, grooming/appearance standards, work rules and department procedures; attends required meetings; works collaboratively, takes room service orders, assists bartender, and contributes to other departments as needed; completes assigned duties within or outside normal scope.

Qualifications

• High school diploma/GED or equivalent experience required.
• TIPS or CARE beverage service certification desired, or ability to obtain certification required.
• One or more years of previous guest service experience.
• Demonstrated exemplary customer service, attention to detail, and ability to perform duties in a repetitious, fast‑paced environment.
• Ability to speak, understand, and write English.
• Ability to lift, push and pull up to 50 pounds regularly; capable of walking, standing, carrying, and lifting continuously throughout the shift.
• Preferred: one or more years of previous serving experience in a fast‑paced restaurant