Banquet Server | Full-Time

Overview

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities

• Maintain and refine service standards.
• Ensure compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation awareness standards.
• Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for banquet server according to the standard operating procedure of the hotel.
• Perform all banquet sidework as assigned by management.
• Contribute to the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas.
• Ensure prompt delivery and quality control from point of departure to arrival.
• Report to management any need for housekeeping or maintenance of banquet areas and banquet equipment.
• Maintain all furniture, fixtures and equipment to a high standard.
• Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Contribute to the cleanliness and organization of all banquet space, FOH & BOH.
• Execute all necessary instructions on Banquet Event Orders.
• Avoid over/under preparing food and beverage quantities.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
• Attend daily stand up meeting to gather relevant information prior to each event.
• Encourage and build mutual trust, respect and cooperation among co-workers.
• Treat co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Perform any other duties required by management.

Qualifications

• Hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant serving experience in a large convention hotel is strongly preferred.
• Willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Passion for providing warm, engaging and personalized service.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Positive and professional demeanor and composure at all times.
• Able to report to work on time and when scheduled.
• Able to stand and/or walk for extended periods of time.
• Able to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.
• Exposure to hazardous cleaning chemicals.
• Clear, concise written and verbal communication skills.
• Comfortable speaking to guests.
• Computer literacy to include: Payroll systems, Micros, POS systems.
• Serve Safe certified | Unexpired TIPs required.