Banquet Manager-Pinehurst Country Club-Exempt

About the role

The Banquet Manager oversees the daily operations of Pinehurst Country Club, ensuring excellent service, member/guest satisfaction, and well-organized workflow. They manage all aspects of banquet operations, including staffing, scheduling, event setup, service, and breakdown. The role requires strong leadership skills, organized customer service/member relations, and the ability to handle high-pressure situations and adapt to last-minute changes.

Responsibilities

• Drive a company vehicle and/or company insured vehicle
• Follow safe, defensive driving practices
• Communicate at the end of each event to management a recap of the day
• Foster a warm and welcoming environment for all members/guests
• Implement and maintain high standards for service, food quality, and presentation
• Forming relationships and working with the PCC Banquet Chef
• Ensures the restaurant complies with all local, state, and federal regulations regarding food safety, health standards, and labor laws
• Meet with the PCC Administrative Assistant weekly to ensure all products are ordered and there is plenty of (beer, wine, liquor)
• Accountable for the daily efficiency of all banquet department operations
• Aid in the daily controls of both food and beverage and repeat business
• Ensure proper staffing of all banquet events, including service, meetings, sets, and teardown
• Ensure proper levels of supervision are on hand at all times for every aspect of the department
• Conduct pre-shift meetings prior to all events reviewing standards, group menu, service, and special needs
• Conduct Service and Safety Training
• Participate in performance review process
• Participate in disciplinary counseling
• Handle emergency situations calmly and effectively
• Ensure standard of operations and company policies are being followed
• Ensure proper supplies are on hand at all times to effectively service members/guests
• Train and certify all staff in accordance with ABC regulations and Pinehurst Way
• Coordinate and execute all décor needs through the Décor Department
• Operate systems knowledge: Dayforce
• Maintain health standards including all staff

Requirements

• Associates degree and a minimum of three years related experience; or equivalent combination of education and experience
• Valid driver’s license and successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines
• Strong leadership skills, organized customer service/member relations skills, and the ability to handle high-pressure situations and adapt to last-minute changes
• Flexible schedule to meet demands of events, able to work AM & PM shifts
• Holidays and in some cases 7-day weeks