Banquet Manager

Overview

The Observatory Sun Valley will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring signature experiential hospitality to one of North America's most iconic year-round mountain destinations.

Responsibilities

• Oversee all banquet and event operations including weddings, corporate retreats, social gatherings, resort activations, and multi-day programs.
• Ensure seamless execution of all events from setup through service, breakdown, and post-event operational completion.
• Maintain a strong operational presence during events to support guests, clients, and banquet team members throughout service periods.
• Collaborate closely with Sales, Catering, Culinary, and Food & Beverage leadership teams to ensure alignment on event details, timelines, service expectations, and operational execution.
• Review Banquet Event Orders (BEOs), room setups, staffing plans, timelines, and operational details to ensure accuracy and event readiness.
• Respond promptly and professionally to guest concerns, service recovery situations, and operational challenges while ensuring exceptional guest satisfaction.
• Ensure banquet setup standards, décor placement, linen presentation, table settings, service flow, and operational execution align with resort standards.
• Recruit, onboard, train, coach, schedule, and supervise banquet captains, servers, bartenders, and banquet support staff.
• Lead pre-shift meetings, event walkthroughs, and operational communications to ensure teams are prepared and aligned for service execution.
• Develop and implement banquet SOPs, service standards, operational procedures, and training materials aligned with Viceroy luxury hospitality expectations.
• Maintain labor costs, scheduling, productivity, and operational efficiencies in alignment with budget and business demands.
• Oversee banquet inventory, equipment, supplies, operational organization, and maintenance needs.
• Ensure compliance with all food safety, sanitation, alcohol service, health department, and operational regulations and standards.
• Support banquet setup, breakdown, operational logistics, and floor execution as business demands require.
• Participate in mock services, pre-opening activations, training initiatives, and operational walkthroughs as needed.
• Utilize proper communication and teamwork to support operational efficiency throughout food & beverage operations.

Qualifications

• Minimum 3–5 years of banquet, event, or food & beverage leadership experience in a hotel, resort, luxury venue, or upscale hospitality environment preferred.
• Previous luxury hospitality, resort, or experiential hospitality experience preferred.
• Proven experience managing weddings, retreats, social events, multi-day programs, and large-scale banquet operations.
• Strong leadership, communication, coaching, and interpersonal skills.
• Strong operational knowledge of banquet service standards, event execution, food & beverage operations, and guest engagement.
• Experience managing labor costs, scheduling, staffing plans, operational logistics, and service execution.
• Able to multitask, prioritize responsibilities, and remain organized in a fast-paced hospitality environment.
• Able to professionally handle guest concerns and operational challenges with sound judgment and composure.
• Able to communicate effectively and professionally, both verbally and in writing, with guests, clients, employees, and leadership at all levels.
• Food Handler and alcohol service certifications required or ability to obtain upon hire.
• Able to stand and walk throughout the entire shift and support physical banquet operations as needed.
• Able to work a flexible schedule including evenings, weekends, holidays, and varying operational demands.