Dining Room & Banquet Manager

About the role

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing. As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2027. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

Responsibilities

• Support the Director of Culinary Services by overseeing daily dining room operations and serving as acting lead in the Director’s absence.
• Maintain warm, professional, and hospitable interactions with residents, families, guests, and team members while operating within budget guidelines.
• Promote resident engagement by interacting with residents during meal periods to monitor satisfaction and address service concerns.
• Ensure the highest standards of food safety, sanitation, and service quality across dining rooms and wait stations.
• Maintain cleanliness, hygiene, health, and uniform standards for all dining services team members.
• Remain current on industry trends and best practices through industry publications and professional development.
• Ensure compliance with all state and federal regulations related to food service operations.
• Monitor food quality for presentation and portion accuracy; communicate feedback and needed adjustments to kitchen staff.
• Evaluate table service for timing, etiquette, and thoroughness; provide hospitality training and corrective guidance as needed.
• Supervise dining venues and surrounding areas to ensure appropriate flow, organization, and supply placement.
• Monitor and adjust resident accounts to ensure meal and charge accuracy.
• Develop staff schedules and assign daily tasks including table assignments, side work, and closing duties.
• Direct and monitor wait staff performance including customer service standards, uniform appearance, and food handling practices.
• Train wait staff on operating procedures, service standards, and menu knowledge.
• Ensure floor charts and table layouts are accurate and properly maintained.
• Assist servers with table service as needed to support efficient operations.
• Record and track daily sales transactions.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) years of experience in fine dining or high-end food service.
• At least two (2) years of supervisory or management experience including hiring, training, coaching, performance management, and daily operational oversight.
• Current State and/or Federal Food Handling and Sanitation certification required.
• Strong leadership, communication, and organizational skills.
• Ability to lead teams in a fast-paced dining environment while maintaining service excellence and compliance standards.