Banquet Manager

About the role

Banquet Manager at Montage Healdsburg is a leadership position responsible for the daily operation of the Banquet department. This includes recruiting, scheduling, staffing, training, and supervising all staff. The role also involves acting as a liaison between the hotel and clients, assisting with event planning and execution, maintaining high standards of service, and managing inventory.

Responsibilities

• Daily operation of the Banquet department, including recruiting, scheduling, staffing, train, and supervision of all staff
• Acting as a liaison for the hotel and serving as the point of contact for clients during their event
• Aid in the development and implementation of the training manual to ensure a high-quality presentation and level of customer service within the banquet team
• Maintain high standards of service excellence, food quality, and presentation, ensuring consistency and adherence to brand standards
• Conduct regular inspections of equipment, and amenities to ensure cleanliness, safety, and functionality
• Manage the inventory, control, and breakage/loss, reduction of china, glass, and silver as it relates to function devices and banquet services
• Provide daily support and guidance to Banquet Associates as well as monitor job performance to ensure a successful meeting/banquet experience for the guest
• Aid in the coordination with housekeeping and engineering to ensure the highest level of product delivery
• Coordinate with all other departments to execute client events and meetings
• Ensure the department abides by all safety and sanitation policies
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs

Requirements

• A minimum of one year of previous banquet supervisory or management experience
• Excellent verbal and written communication skills
• Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer
• Knowledge of Microsoft Office products: Word, Excel, PowerPoint, and Outlook
• Embrace Technology – continually learn, adapt and master to new operating systems
• Knowledge of food and alcoholic beverages
• Ability to work a flexible schedule including weekends and holidays
• Luxury hotel experience, a plus

Qualifications

• You are passionate about banquets operations
• You are exceptional in leading a team
• You have the ability to work independently or as part of a team
• You have the ability to prioritize and organize work assignments, multi-task
• You are passionate about providing exceptional service and creating memorable moments
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Skills

• Microsoft Office products: Word, Excel, PowerPoint, and Outlook
• Knowledge of food and alcoholic beverages
• Ability to work a flexible schedule including weekends and holidays
• Luxury hotel experience, a plus

Benefits

• Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401[k] retirement plan with company matching, fully vested, and loan option
• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
• Hearts of Montage Healdsburg/Hearts of Pendry community engagement Associate’s events throughout the year

Pay

The pay scale for this position is $75,000-$80,000 annual salary.

Schedule

Flexible schedule including weekends and holidays.