Banquet Manager

About the role

The Banquet Manager oversees the day-to-day operations of banquet services at Invited, a leading private club operator. This role involves managing the planning and execution of various events, ensuring high standards of service, efficiency, and guest satisfaction.

Responsibilities

• Recruit, train, and supervise banquet service personnel according to club procedures.
• Implement and monitor training programs, including required certifications, to ensure staff adherence to Invited’s service standards.
• Create and manage staff schedule, adjusting as needed based on event requirements and labor budgets.
• Communicate with the Event Sales Director to confirm staffing and execution plans for private functions.
• Review reservation books and functions sheets to ensure proper room setup and alignment with event specifications.
• Ensure accurate timekeeping by monitoring staff hours and adherence to the timekeeping policy, verifying both employee and supervisor approvals.
• Oversee the setup and breakdown of banquet rooms, ensuring they align with event function sheets and reservations details.
• Oversee banquet and event operations, ensuring food is served promptly and to standard.
• Conduct post-event follow-ups with the host to ensure their satisfaction and resolve any issues through service recovery.
• Handle event payments and related paperwork, adhering to Club accounting processes.
• Document tasks and important details in the MOD log to ensure smooth communication between shifts.
• Greet Members by name with a warm welcome, providing personalized service and fostering a positive atmosphere.
• Ensure side work and housekeeping tasks are completed in line with service standards and expectations, maintaining organized and sanitary work areas.
• Complete additional duties as assigned by management.

Requirements

• A high school diploma or equivalent.
• A minimum of 2 years of experience in a supervisory role within the Club environment or Food & Beverage industry.
• Completion of all food & beverage online training modules: Service Training, Host Training, Bartender Training, Server Assistant Training, Banquet Server Training, Beverage Cart Attendant Training, Kitchen, Employee Training, F&B Refresh Training, Culinary Safety, Food Safety, and Alcohol Safety.
• Prior experience handling highly confidential material such as member and employee data.
• Proficient in computer skills, including spreadsheet software, with strong communication abilities and demonstrated leadership skills.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.