Banquet Manager

About the role

Banquet Manager at Fairmont Orchid, Hawaii, Kohala Coast, United States.

Responsibilities

• Support and manage the Banquets department while ensuring thorough communication and understanding with all internal and external stakeholders
• Assist with overseeing the setup, execution and breakdown of all events: social, corporate, wedding, and internal events.
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications
• Supervise, lead, and motivate the Banquet team including captains, servers, bartenders and house attendants towards achieving exceptional guest service results and complete associate engagement
• Administrative tasks may include the facilitation of payroll reports and scheduling, forecasts, point of sale procedures, inventory.
• Ensure full compliance with Department of Health regulations and standards
• Oversight of Banquet billing and reconciliation.
• Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, service offering and standards
• Foster a positive work environment resulting in colleague and leader engagement through consistent communication, garnering feedback and actioning measurable improvement plans.
• Oversee the selection, training, development and career growth of banquet and event colleagues and ultimately the food and beverage division.
• Ensure all Fairmont brand standards and programs are in place and maintained.
• Ensure that sanitation, cleanliness and maintenance of the event spaces, kitchens & public spaces exceed expectations.
• Promote and enforce health and safety awareness as well as ensure the team has a complete understanding of the emergency procedures for the hotel.
• Contribute to the improvement of the overall hotel operation by contributing ideas, making suggestions, soliciting feedback and actively participating in departmental communication meetings.
• Actively drive and promote the Fairmont Orchid's environmental program and division specific initiatives in working towards sustainable operations.

Requirements

• Strong F&B Operations Experience with overall minimum 5 years of experience in Luxury resorts and minimum 2 years in a similar role.
• High volume hotel experience is desirable.
• Creative mindset, comfortable taking charge of projects and expanding scope of responsibilities.
• Outstanding Social & PR skills to develop strong customer engagement.
• High volume and high quality Banquet, Outdoor Catering, All day dining, theme bars and fine dining exposure is required.
• Great networking with Wedding and MICE Planners.
• Sommelier or Mixologist training is an advantage.
• Experience with a unionized environment is an advantage.

Qualifications

• Minimum 5 years of experience in Luxury resorts and minimum 2 years in a similar role.
• High volume hotel experience is desirable.
• Creative mindset, comfortable taking charge of projects and expanding scope of responsibilities.
• Outstanding Social & PR skills to develop strong customer engagement.
• High volume and high quality Banquet, Outdoor Catering, All day dining, theme bars and fine dining exposure is required.
• Great networking with Wedding and MICE Planners.
• Sommelier or Mixologist training is an advantage.
• Experience with a unionized environment is an advantage.

Skills

• Strong F&B Operations Experience
• Creative mindset
• Outstanding Social & PR skills
• High volume and high quality Banquet, Outdoor Catering, All day dining, theme bars and fine dining exposure
• Great networking with Wedding and MICE Planners
• Sommelier or Mixologist training
• Experience with a unionized environment

Benefits

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Employer paid Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k) retirement savings plan and matching program
• Life Insurance
• Participation to the ACCOR Leadership Incentive Program
• Duty meal in our staff cafeteria
• Wellness Offerings
• Exclusive employee travel benefits for Fairmont & Raffles employee and their friends and family
• Employee Travel Program within ACCOR network
• Complimentary access to our fitness center
• Discounts on food & beverage and spa services
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Able to make a difference through our Corporate Social Responsibility activities

Pay

$75,000 - $85,000 USD

Schedule

Full-Time