Banquet Houseperson

About the Role

To manually set up, break down, and service all meeting rooms in accordance with the hotel’s high standards of quality. The hotel operates 24 hours a day, 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Responsibilities

• Keep storage rooms maintained and organized.
• Maintain back hall: breakdown dirty dishes and bring to dish room.
• Pick up linen and put away.
• Set up all meeting rooms to the specifications of the guest, including transporting awkward and heavy materials such as staging, tables, chairs, and dance floors from storage to meeting rooms.
• Break down all meeting rooms where meetings have concluded and return items to storage.
• Maintain established cleaning schedule of meeting rooms and ballrooms to keep them presentable at all times.
• Supply and replenish meeting rooms with clean glasses and fresh water.
• Communicate with supervisor throughout shift to stay informed of tasks.
• Perform general cleaning tasks using standard hotel cleaning products as assigned by the supervisor.
• Clean up unexpected spills or address special guest requests.
• Adhere to all company policies and procedures, including safety and security protocols.
• Follow department fire prevention and emergency procedures.
• Utilize protective equipment and report unsafe conditions, accidents, or injuries to supervisor.
• Maintain a neat, clean, and well-groomed appearance per team member handbook standards.
• Assist other Banquet Personnel when needed.

Requirements

• Hold a current Food Handler Card.
• Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and service ware, as well as various types of equipment and set-up styles used in meeting rooms (e.g., different table types like round or schoolroom).
• Basic knowledge of the English language to understand customer inquiries and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions for safe application of products and processes.
• Ability to remember, recite, and promote menu items.
• Ability to operate beverage equipment, such as a coffee maker.

Physical Demands

• Ability to lift and move multiple tables, chairs, and podiums weighing up to 80 lbs. through crowded rooms, requiring continuous physical activity throughout the shift.
• Ability to grasp, lift, carry, or push goods on a hand cart/truck weighing up to 100 lbs.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.