Banquet Captain w/ experience

Essential Functions To perform the Banquet Captain position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties And Responsibilities Anticipate guests’ needs, respond promptly and acknowledge all guests; own the guest request and follow it through until completedMonitor and maintain cleanliness, sanitation and organization of assigned work areasOrganize and maintain the back of the house areas to ensure a productive, safe and energy conserving work environment; instruct designated associates to rectify any cleanliness/hotel deficienciesOrchestrate banquet functions adhering to service standards as set forth by Hotel Monteleone’s Banquet Standards of ProcedureMaintain par levels for supplies and equipment; complete requisitions to replenish shortages or additional items needed for the anticipated of businessRequisition linen/skirting required for business and assign staff to transport such to the appropriate storage areasPrepare weekly work schedules in accordance with staffing guidelines and labor forecasts; adjust schedules throughout the week to meet the business demandsInterview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline including termination when appropriateEnter billing information into point of sale/automated sales system in order to generate a final guest check. Post all banquet checks at end of day and turn in to Night Audit. Assist processing payroll for each event which includes calculating number of shifts worked and gratuity distribution.Work in tandem with inter-related departments to insure a positive guest experiencePartake and be a positive influence in the monthly departmental meetings and weekly banquet meeting to provide a regular forum for improving departmental communicationReview posting information on Janus Board daily to insure information had been posted properly and report changes as necessaryAssist meeting planners/event contacts with organizing meeting rooms to include, ensuring packages are shipped/received, placement of signage, photo copies, directions for attendees, etc.Present banquet checks to meeting planners for signature. Forward signed checks to the Credit Manager to be filedConfirm next day’s arrangements with meeting planner/event contact and communicate changes and additions as required insuring that the assigned Conference Services Manager is kept informedAttend BEO meeting to review requirements and make changes as discussed for upcoming eventsInsure meeting and banquet rooms are inspected each morning and meeting room inspection form completed and forwarded based upon a pre-determined distribution list to insure that all function rooms are inspectedReport any cleanliness and maintenance issues which arise on a daily basis to the required department and follow-up for completionInsure function rooms are prepared for site inspections by opening doors, turning on lights, inspecting for cleanliness and assisting the Sales Manager as requested. Information will be communicated on the weekly site inspection itineraryComply with attendance rules and be available to work on a regular basisPerform any other job related duties as assignedMaintain complete knowledge of:In-house group profiles and scheduled activitiesCorrect maintenance and use of equipmentParticular characteristics/descriptions of available wines/champagnesMenu selections, quality standards and methods of presentationHotel services and facilitiesState liquor regulations, particularly those prohibiting service to minors and intoxicated persons Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Functions The estimated percentage of daily requirements to perform the duties and responsibilities of this position are as follow: 80% of shift involves walking or standingMust be able to communicate clearly with fellow managers and other personnelMust understand EnglishBe able to reach, bend, stoop and frequently lift up to 50 poundsBe able to work in a standing position for long periods of time (up to 9 hours)Must possess excellent organizational skillsProfessional in demeanor and presentationAbility to learn quicklyMust be in good physical conditionMust be a self-motivator - work with little supervisionMust be able to work in a fast paced environmentGuest-Service orientedTeam PlayerAbility to understand and carry out oral and written instructions and request clarification when neededPositive attitude and outgoing personality is essentialAble to work morning, weekend, evening and holiday shifts Competency To perform the Banquet Captain position successfully, an individual should demonstrate the following competencies: Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitmentsInterpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others; try new thingsProblem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topicsTechnical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with othersOral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetingsTeam Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team membersWritten Communication - Write clearly and informatively; edit work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written informationLeadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; give appropriate recognition to othersEthics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational valuesOrganizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support organizational goals and values; benefit hotel through outside activities; respect diversityAttendance and Punctuality - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on timeDependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate planInitiative - Volunteer readily; undertake self-development activities; seek increased responsibilitiesJudgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; make timely decisionsMotivation - Set and achieve challenging goals; demonstrate persistence and overcomes obstacles; measure self against standard of excellence; take calculated risks to accomplish goalsPlanning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plansProfessionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly Qualifications The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the Banquet Captain position: Language Ability Effectively interact and communicate with people from diverse backgroundsRead and comprehend simple instructions, short correspondence and memosWrite simple correspondenceEffectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel Math Ability Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimalsCompute rate, ratio and percentDraw and interpret bar graphs Reasoning Ability Apply common sense understanding to carry out detailed but uninvolved written or oral instructionsDeal with problems involving a few concrete variables in standardized situations Computer Skills Working knowledge utilizing computers with Delphi, Ultipro, Word and Excel experience highly preferred Certificates and Licenses This position does not require certification or license. Supervisory Responsibilities The individual selected for this position must demonstrate the ability to supervise hourly Banquet Waitstaff, Housemen and Linen Room Attendant associates in the Banquet Department. Work Environment The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. The work schedule varies and may include working weekends and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. The associate must occasionally lift and/or move up to 50 pounds. While performing the duties of this position, the associate is frequently required to stand, walk; use hands to finger, handle, or feel. The associate is occasionally required to reach with hands and arms and stoop, kneel, crouch or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And Experience An Associate's degree (A. A.) or equivalent from a two-year College or technical school and two (2) years related experience and/or training or equivalent combination of education and experience. Experience Previous supervisory experience highly preferred. Preferred 2 years related experience Education Preferred Associates or better Skills Preferred Management SkillsLeadership SkillsComputer SkillsCommunication Skills Behaviors Preferred Enthusiastic: Shows intense and eager enjoyment and interestTeam Player: Works well as a member of a groupLeader: Inspires teammates to follow them Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.