Banquet Captain

Responsibilities

• Check server and houseperson BEOs to ensure all information is accurate.
• Verify room set-up matches BEO directions.
• Maintain cleanliness and neatness of all public areas.
• Communicate with group representatives and explain contact procedures during functions.
• Relay all BEO changes to the catering office and affected departments.
• Coordinate set-ups, changes, and time schedules with banquet staff for all functions.
• Verify and adjust staffing levels for upcoming functions by adding or canceling staff as needed.
• Serve as a banquet server when required, including setting up, greeting and serving guests, and breaking down the function.
• Inspect banquet areas post-function to ensure equipment is returned and areas are clean.
• Obtain client signatures on banquet checks, recap checks at the end of the day, and submit to Night Audit.
• Coach and counsel associates to enhance performance, including administering corrective or disciplinary actions when necessary.
• Know and explain the menu for each function, including major ingredients and preparation methods.
• Adhere to all company policies, safety, and security procedures.
• Follow fire prevention, emergency procedures, and use protective equipment as required.
• Report unsafe conditions, accidents, injuries, near-misses, or property damage to a supervisor.
• Maintain a safe work environment by following all safety and security procedures.
• Maintain a neat, clean, and well-groomed appearance per company standards.
• Perform related duties as requested by a supervisor and assist other banquet personnel when needed.

Requirements

• Two years of hotel banquet food/beverage service experience.
• Current Food Handler Card.
• Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings, service ware, and various types of meeting room equipment and setups (e.g., round tables, schoolroom setups).
• Ability to understand verbal English sufficient to comprehend job requests from supervisors and guests.

Physical Demands

• Ability to transport up to 30 lbs. through crowded rooms continuously throughout the shift.
• Lifting up to 30 pounds maximum.
• Ability to grasp, lift, carry, or move goods on a hand cart/truck weighing up to 100 lbs.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.