Banquet Captain - Spartanburg Marriott

About the role

The Banquet Captain is responsible for supervising and coordinating all banquet events to ensure a seamless and exceptional guest experience. This position requires strong leadership skills, attention to detail, and the ability to manage a team of banquet servers and support staff efficiently.

Responsibilities

• Supervise and coordinate all banquet events to ensure a seamless and exceptional guest experience.
• Ensure all events are executed according to hotel standards and client expectations while maintaining high levels of service and hospitality.
• Oversee the setup, service, and breakdown of banquet events, ensuring compliance with banquet event orders (BEOs).
• Ensure tables, chairs, linens, table settings, buffets, and decorations are properly arranged according to event specifications.
• Cooking and beverage teams to ensure timely food and drink service.
• Supervise and direct banquet servers, bartenders, and support staff, providing clear instructions and expectations.
• Conduct pre-shift meetings to review event details, assignments, and service standards.
• Train and mentor staff to uphold high levels of hospitality and professionalism.
• Address any performance or guest service issues promptly and professionally.
• Serve as the primary point of contact for event hosts, ensuring their needs and requests are met.
• Maintain a strong floor presence during events to oversee service and assist as needed.
• Handle guest inquiries, special requests, or concerns with professionalism and efficiency.
• Ensure all guests receive prompt and courteous service throughout the event.
• Review BEOs to confirm event details and communicate updates to the team.
• Maintain inventory of banquet supplies and request replenishments as needed.
• Assist in scheduling and assigning shifts for banquet staff.
• Work closely with the Banquet Manager and Sales/Catering teams to ensure flawless event execution.
• Assist with other related tasks as reasonably assigned by management.

Requirements

• Strong leadership skills.
• Attention to detail.
• Ability to manage a team of banquet servers and support staff efficiently.

Qualifications

• Experience in a similar role preferred.
• Proven ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of hotel standards and client expectations.

Skills

• Leadership skills.
• Attention to detail.
• Team management.
• Communication and interpersonal skills.
• Event coordination.
• Service and hospitality.

Benefits

• Mainsail is an Equal Opportunity Employer.

Pay

N/A

Schedule

N/A