Banquet Captain

Key Responsibilities

• Supervise and direct banquet servers during setup, service, and breakdown of banquet events.
• C Conduct pre-event briefings with staff to review event details, service standards, and guest expectations.
• Ensure event spaces are properly set up according to Banquet Event Orders (BEOs) — including tables, linens, china, glassware, silverware, décor, and equipment.
• Maintain clear communication with the Banquet Manager, Culinary team, and Sales/Catering teams to ensure seamless execution.
• Oversight food and beverage service, ensuring timeliness, accuracy, and quality presentation.
• Greet clients and guests upon arrival and serve as the on-site point of contact for any needs or adjustments during the event.
• Monitor staff appearance, performance, and adherence to service standards.
• Maintain a clean, organized, and safe work environment in all banquet areas.
• Assist with inventory, storage, and care of banquet equipment and supplies.
• Train, coach, and mentor new banquet staff as needed.
• Ensure compliance with all health, safety, and sanitation regulations.
• Complete post-event reports and communicate any client feedback or operational issues to management.

Qualifications

• Minimum 2 years of experience in banquet or event service, with at least 1 year in a leadership or supervisory role.
• Strong knowledge of food and beverage service standards and banquet operations.
• Excellent communication, leadership, and organizational skills.
• Professional appearance and demeanor with a focus on exceptional guest service.
• Ability to multitask and remain calm under pressure in a fast-paced environment.
• Flexible schedule – must be available to work evenings, weekends, and holidays as required.
• Ability to lift up to 40 lbs and stand for extended periods.