Banquet Captain | Full-time

About the role

The Banquet Captain plays a critical leadership role in delivering exceptional event experiences and ensuring flawless execution of banquet operations. As a seasoned hospitality professional, the Banquet Captain leads banquet team members through event setup, service delivery, and breakdown while ensuring all banquet spaces are presented to Hyatt standards, and fostering a culture of teamwork, service excellence, and attention to detail.

This position makes a base hourly wage of $8.00 and receives a portion of the services charges from events.

Responsibilities

• Lead and motivate banquet associates to deliver exceptional service and memorable guest experiences.
• Coordinate and oversee event setup, service, and breakdown activities.
• Ensure banquet spaces are visually appealing and prepared according to event specifications and Hyatt standards.
• Respond proactively to guest requests and resolve service concerns professionally.
• Monitor food and beverage presentation, quality, and service execution.
• Coach, train, and support banquet team members to drive performance and engagement.
• Partner with event and culinary teams to ensure seamless event execution.
• Maintain cleanliness, organization, and compliance with all safety and sanitation standards.
• Support operational excellence through effective communication, teamwork, and attention to detail.

Requirements

• Previous Banquet Serving and/or Bartending experience is required
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast‑paced, high‑volume resort environment.
• Previous events and event set-up experience is preferred
• Commitment to Hyatt’s values of care, integrity, respect, and excellence.
• Ability to stand for long periods of time and lift, pull, and push a moderate weight
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed
• Must have a valid driver’s license with a clean driving record
• Must be at least 21 years of age

Benefits

• Career Growth and Advancement – Hyatt believes strongly in promoting from within.
• Affordable Benefits after 30 days – Comprehensive health coverage for you and your family.
• Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
• Discounted Room Nights – for you, your friends and your family!
• Free Parking – convenient and cost-free parking for all our associates
• Paid Time Off – Take the time you need to recharge and stay healthy
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
• Employee meals – in our cafeteria for full-time, part-time and on-call colleagues
• Tuition Reimbursement: Further your education with our support.
• Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
• Colleague Recognition Programs - Be celebrated for your hard work and dedication.