Banquet Captain

Duties

• assists with the planning and carries out details for banquets
• trains banquet staff
• arranges dining reservations
• responds to complaints regarding food or service
• monitors the work of the employees of an event they are captaining

Knowledge and Skills Requirements

• possesses integrity and strong decision making
• pays attention to details and engages in proactive problem-solving
• has a clean and neat appearance is crucial
• must have excellent communication skills

Key Responsibilities

• Execute duties well so each event runs smoothly
• Managing your food and beverage team
• Briefing staff and checking the room set-up before the event
• Ensuring the room is turned around, ready for the next even
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Briefing staff and checking the room set-up before the event
• Ensures compliance with all applicable federal and state laws and all company policies
• Ensures that work areas are clean and that equipment, tools, and supplies are properly stored
• Addresses customer concerns and issues
• Performs other duties as assigned

Qualifications

• Strong leadership skills to motivate and manage your team
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• A can-do attitude
• A cool head to deal with last minute requests and problems
• One to two years of progressive and relevant experience
• High school diploma or GED required