Banquet Captain

About the role

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York, offering a fun, flexible, and fast-paced work environment, supportive coworkers, and career development opportunities.

Responsibilities

• Provide pleasant and professional services to all hotel guests.
• Set standards of excellence for all associates by using the hotel's operating standards.
• Direct, train, and mentor all service staff members in proper set-up, service, and clean-up procedures for all banquet events.
• Assist in coordinating the details of each event with appropriate management and staff.
• Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
• Check all fixtures, equipment, and room conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
• Ensure the cleanliness of the banquets facilities and surrounding public areas.
• Properly set-up all dining tables, service stations and bars.
• Ensure that all foods are served at the proper temperatures.
• Supervise food and liquor service to group functions.
• Provide timely, efficient, enthusiastic, friendly, and unobtrusive food and beverage service.
• Break down, clean-up, and safely store all equipment following each event.
• Properly maintain all work equipment, tools, and supplies.
• Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
• In stopping liquor service, may be necessary due to overindulgence or under age.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience in a similar position.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Skills

• Customer service skills.
• Attention to detail.
• Time management and organizational skills.
• Ability to work flexible hours.

Pay

This position pays $17 - $18 per hour.

Schedule

Flexible scheduling is available.