Banquet Captain

Responsibilities

• Event Coordination & Setup:
• Ensure the proper setup of banquet rooms according to the event specifications.
• Cook with the kitchen and event planning teams to ensure timely food and beverage service.
• Verify that tables, chairs, linens, and other equipment are set up to client specifications.
• Manage event flow, ensuring that all scheduled activities proceed as planned.

Requirements

• Key Responsibilities:
• Lead, train, and motivate the banquet service staff to deliver high-quality service.
• Assign tasks to team members during the event, ensuring proper distribution of duties.
• Provide guidance and coaching to staff, ensuring they maintain high standards of service.
• Greet guests and ensure their satisfaction throughout the event.
• Address any guest concerns or complaints promptly and professionally.
• Ensure that all special requests are handled in a timely manner.
• Monitor the quality and presentation of food and beverages being served.
• Ensure cleanliness and organization of the event area during the event.
• Oversee the closing of events, including breakdown and cleanup of the event space.

Experience

• Prior food and beverage or banquet or event service experience, preferably in a hotel or hospitality environment.

Skills

• Excellent communication and leadership skills.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Customer-focused with a commitment to providing exceptional service.