Banquet Captain
Job Description
The Banquet Captain provides leadership and direction to staff with exceptional attention to detail and guest services. Assists with the planning, organizing and execution of all banquet functions. Oversee set-up and clean-up of food service for all banquet functions. Supervises Food and Beverage service to ensure exceptional service throughout the banquet. Greets and welcomes clients in charge and anticipates all requests.
Key Duties & Responsibilities
- Lead banquet setup, service, and breakdown based on Banquet Event Orders (BEOs)
- Ensure tables, settings, and buffet stations are properly arranged, clean, and uniform
- Supervise banquet staff and assist with service to ensure guest satisfaction
- Maintain cleanliness and organization of all work areas and equipment
- Prepare, serve, and monitor beverage service, including alcoholic drinks, in accordance with standards
- Set up and maintain coffee breaks and special event stations
- Assist guests with requests and ensure timely, professional service throughout events
- Oversee equipment maintenance, report repairs, and monitor inventory of banquet supplies
- Maintain knowledge of menu items and event details to answer guest questions confidently
- Enforce proper cash handling and alcohol service procedures
Education and Experience
- High School Graduate or General Education Degree (GED): or Work Equivalent
- Experience in Banquet food service
- Minimum 21 years of age to serve alcoholic beverages. Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
- 2 years experience in Banquet food service
- Knowledge of various food service styles (i.e., French service, Russian service, Family Style service, Butler style service)
- Must have good understanding of the English language
- Good communication skills both written and verbal
- Previous customer service experience
- Basic arithmetic skills
Benefits
- Vacation
- Holiday
- 6 sick days
- charity hours
- Medical
- Dental
- Vision
- Life insurance
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