Banquet Assistant Manager

About the role

Responsible for supervising and managing staff in the Banquet/Catering department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.

Responsibilities

• Serves as a point of contact for staff and guests regarding Banquet/Catering operations.
• Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists clients with any problems or special requests to ensure delivery of exceptional guest service experience.
• Maintains Banquet/Catering equipment in proper operational condition and ensures it is maintained according to established guidelines.
• Ensures Banquet/Catering facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume.
• Aids in the promotion, planning, coordination, and supervision of all event functions, ensuring a top-notch dining experience.
• Generates new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking, and other community marketing techniques.
• Maintains regulatory compliance within area of authority and reports potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

Associate degree (A.A.) from an accredited college or technical school; or minimum three (3) years of previous supervisory experience; or equivalent combination of education and experience. Previous Food & Beverage experience preferred, but not required. Must have excellent written and verbal communication skills; must be fluent and literate in English. Ability to maintain a high level of confidentiality and professionalism. Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to write reports, business correspondence, and procedure manuals. Must have exceptional customer service and interpersonal skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to work collaboratively and communicate effectively with team members at all levels of the organization. Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Qualifications

Must have the following qualifications:

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have exceptional customer service and interpersonal skills.
• Must have the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have the ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Skills

Must have the following skills:

• Excellent written and verbal communication skills.
• Fluent and literate in English.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Exceptional customer service and interpersonal skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Pay

$55,000 annually.

Schedule

Must be available to work all shifts, including nights, weekends, and holidays, as business needs dictate.