Banquet Manager

Responsibilities

• Supports and manages the Events Department while working closely with the Food and Beverage Director and other hotel departments.
• Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage.
• Supervise, empower, lead, coach and motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement.
• Absolutely assist the hotel in reaching top box service scores on our Meeting Planner surveys.
• Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
• Responsible for proactively reviewing staffing and equipment needs.
• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage.
• Responsible for maintaining a high energy, positive, professional appearance.
• Responsible for developing innovative and creative décor for Banquet function space.
• Responsible for short and long term banquet functions in the front and back of the house.
• Create an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
• Perform administrative tasks such as the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions.
• Perform daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
• Develop ideas for special events and holiday functions.

Qualifications

• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.
• A true desire to understand and anticipate the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Must be proficient in general computer knowledge.
• Candidates should be extremely creative, innovative, detail oriented and organized.
• Hotel experience and a thorough understanding of all levels of banquet service.
• Previous experience as a Event Services Manager/Assistant, Banquet Captain or Event Services Supervisor preferred.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.