Banquet Manager

What will you be doing?

• Assist in managing daily F&B and banquet operations, including scheduling, cost control, and guest relations.
• Have comprehensive knowledge of the menu and wine list, including preparation and service standards.
• Inspect function spaces and outlets for cleanliness and proper setup.
• Provide leadership to departments to meet goals and objectives, while inspiring employees.
• Supervise, train, and manage front-of-house F&B staff.
• Participate in key operational meetings, including BEO and resume meetings.
• Use customer satisfaction surveys to develop and implement improvement action plans.
• Communicate consistently with the culinary and management teams, addressing and resolving guest complaints.

What do you bring to the role?

• Minimum 1 year of food and beverage supervisory experience required.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong written and verbal communication skills.
• Leadership skills to motivate and mentor team members.
• Versatile in managing diverse responsibilities and workforce; knowledgeable in F&B service and presentation.
• Great attention to detail, ensuring staff meets company standards for excellent customer service.
• Able to stand for long periods, work in confined spaces with high noise levels and frequent interruptions, and perform duties in extreme temperatures.
• High school diploma or equivalent education and experience.

About the role

The Grand Geneva Resort & Spa is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Benefits

• A free, well-balanced meal every shift.
• Discounted gym membership.
• Room discounts at Marcus Hotels & Resorts.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• "Two for one" movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another.
• Early wage access.
• Paid time off.
• Flexible scheduling.
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match.
• And more!

Qualifications

Minimum 1 year of food and beverage supervisory experience required.

Skills

Strong written and verbal communication skills.

Leadership skills to motivate and mentor team members.

Versatile in managing diverse responsibilities and workforce; knowledgeable in F&B service and presentation.

Great attention to detail, ensuring staff meets company standards for excellent customer service.

Able to stand for long periods, work in confined spaces with high noise levels and frequent interruptions, and perform duties in extreme temperatures.

Pay

Details about pay are not specified in this posting.

Schedule

Details about schedule are not specified in this posting.