Assistant Banquet Manager

CORE WORK ACTIVITIES

• Supports management of department operations and inventories
• Maintains attendance log for banquet employees
• Maintains and enforces established sanitation levels
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.)
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs)
• Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction
• Affords and maximizes profits by scheduling banquet service staff to forecast and service standards

Participating in and Assisting in Leading Banquet Teams

• Attends and participates in all pertinent meetings
• Leads shifts and actively participates in the servicing of events
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Empowers employees to provide excellent customer service
• Strives to improve service performance

Conducting Human Resources Activities

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
• Ensures employees understand expectations and parameters
• Observes service behaviors of employees and provides feedback to individuals
• Reviews comment cards and guest satisfaction results with employees
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures

Benefits

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