Bankruptcy Specialist

Guild Mortgage Company, closing loans and opening doors since 1960, is dedicated to serving home owners and buyers. Our goal is to provide affordable home financing utilizing the best terms available, while delivering a level of professionalism and service unsurpassed in the lending industry.

About the role

The Bankruptcy Specialist plays an important role by preparing Bankruptcy legal filing documents and supporting documents in accordance with bankruptcy regulations. The position ensures systems are updated, statuses are communicated, and bankruptcy claims packages are prepared within required timeframes. The specialist submits prepared bankruptcy claim packages to attorneys for review and approval and responds to inquiries or requests from courts and attorneys.

Responsibilities

• Manage Bankruptcy portfolio on an independent basis.
• Ensure MFRs are requested based on investor guidelines and POCs are referred to attorney in a timely manner.
• Enter detailed notes in the system of record for all pertinent actions taken, delays, follow-up actions, and phone conversations.
• Review debtor schedules, plans, and intentions; take appropriate action when necessary.
• Handle inbound calls from customers for Bankruptcy purposes, ensuring complete customer satisfaction and delivering best-in-class service in a professional and courteous manner.
• Process referrals efficiently and accurately with outside counsel for Agreed Orders, Reaffirmation Agreements, Motion for Relief, Plan Objections, Plan Confirmation, Notice of Post-petition Fee, Notice of Final Cure, and other Bankruptcy inquiries.
• Calculate and apply bankruptcy fees to loans.
• Ensure Dismissal/Relief Notices are received and properly filed.
• Maintain an understanding of payment applications and the ability to read and understand payment histories.
• Manage deadlines by prioritizing and handling multiple projects with competing time constraints.
• Receive and audit attorney invoices for accuracy.
• Prepare monthly reports as requested by Management.
• Ensure completed files are audited for accuracy and uploaded into the document retention system.
• Adhere to all corporate policies as well as internal and external compliance guidelines.
• Notarize documents as requested.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; some college preferred.
• Five years total work experience in positions with responsibility for processing mortgage foreclosures, associated documents, and timelines, with at least one year of experience with bankruptcies.
• Notary Public License or obtained within six months of employment.
• Highly organized and detail-oriented; ability to work in a fast-paced, deadline-driven environment.
• Basic math skills.
• Highly proficient with data entry, Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work in an emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Prior experience using the internet to perform basic searches to obtain information.
• 10-key by touch preferred.
• Prior experience using document retention software; Blitzdoc/AIQ preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.

Skills

• Customer Service – Proactive attention to each person.
• Integrity – Do and say what's right.
• Respect – Treat others with dignity.
• Collaboration – Listen and work together.
• Learning – Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Pay

This non-exempt position has a targeted salary range of $20/hr to $27/hr. Compensation at Guild is influenced by factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Schedule

Work is primarily performed during the business week, Monday - Friday.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, AD&D, and LTD.
• 401(k) with employer match.

Work Environment

• Job Scope: Responsible for understanding department/functional area objectives and goals and how your role contributes to these goals. May contribute insights and ideas on policies, processes, procedures, and efficiency.
• Complexity: Problems are often complex and specialized, involving unprecedented circumstances; resolution requires investigation, analysis, and review of professional/organizational standards.
• Impact: Decisions and actions impact the smooth operation and timeframes of the department, programs, or projects; broader organizational impact is generally indirect.
• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributors in a similar role; works independently under general direction, guided by professional standards and desired outcomes.
• Travel: 0%
• Physical: Work is primarily sedentary; occasionally walks and/or stands.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish, and interpret information received visually and through audio.
• Environmental: Office environment – no substantial exposure to adverse environmental conditions.
• Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. Requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must adhere to process protocol and apply established protocols in a timely manner.