Bankruptcy Manager
Wells Fargo · Irving, TX · 1 wk ago
AnalystFull-time
About the role
Wells Fargo is seeking a Bankruptcy Manager to join Consumer Banking and Lending Operations. In this role, you will:
- Supervise and provide guidance to Bankruptcy managers and teams in procedural tasks and processes
- Manage daily administrative, operations, and service level agreements
- Ensure all local, state, and regulatory compliance requirements are met
- Identify opportunities for process enhancements and risk control in bankruptcy claims
- Oversee complex issues to maximize efficiency and enhance customer service
- Consult with Management or team to optimize bankruptcy and collection efforts
- Partner with Bankruptcy Managers to identify issues and improve bankruptcy and collections efforts
- Collaborate and consult with peers, management, and the Bankruptcy team
- Interact directly with bankruptcy agencies, courts, internal and external customers
- Manage allocation of people and financial resources for Bankruptcy
- Mentor and guide talent development of direct reports and assist in hiring talent
Requirements
- 5+ years of Loss Prevention, Bankruptcy, or Customer Service experience in the financial industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
Qualifications
- Proven leadership experience managing bankruptcy/Default operations teams within consumer lending, preferably Auto Finance
- Strong knowledge of Chapters 7, 11, and 13 bankruptcy processes, regulations, and servicing requirements
- Demonstrated ability to lead operational transformations, process improvements, and technology implementations
- Experience managing vendor relationships, performance oversight, and risk and control frameworks
- Outstanding analytical, communication, and stakeholder management skills, with the ability to influence partners across Operations, Legal, Risk, Compliance, and Technology
Location
This role is based at 401 Las Colinas Blvd W Bldg. A, Irving, TX 75039 in a hybrid capacity.