Banking Representative

About the role

Delinquency Control Counselor (Early stage collections) in a call center production environment using auto-dialer for outbound calls and handling inbound calls. Focus on early stage delinquency (1‑30 days past due) for consumer loan and credit card accounts, aiming to control/collect on past due balances and provide member financial counseling to mitigate loss. Position is hybrid (3 days onsite per week) in Winchester, VA.

Responsibilities

• Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered.
• Control delinquency on Consumer/Credit Card loan accounts.
• Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members.
• Explain and communicate relinquishing options such as settlements and bankruptcy.
• Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge‑off.
• Perform manager share transfers for amounts up to authorized limits.
• Provide required reporting to supervisors and management (including