Personal Banking Representative

About the role

A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. The Representative will develop and maintain account relationships by providing solutions and resolving customer problems through quality customer service and product knowledge.

Responsibilities

• Assist customers with a wide range of inquiries and requests
• Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer
• Open new accounts and provide product/service information
• Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
• Process transactions accurately and adhere to all compliance requirements
• Review daily reports and perform maintenance on accounts
• Recognize and develop opportunities for cross-selling FirstBank products and services
• Sell bank products and meet company sales goals
• Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
• Perform other duties and projects as assigned by the market or region

Requirements

Minimum Requirements: Entry-level job with little or no prior relevant work experience in the function

Preferred Requirements: Cash handling and customer-service experience, Knowledge, Skills, And Abilities including Good customer-service skills and the ability to work well with others, Basic mathematic and problem-solving skills, Comfortable in a sales environment, Detail-oriented with the ability to multi-task and change directions quickly

Skills

Good customer-service skills and the ability to work well with others

Basic mathematic and problem-solving skills

Comfortable in a sales environment

Detail-oriented with the ability to multi-task and change directions quickly

Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

Pay

$20.00 Per Hour

Schedule

Hours may vary from 35-40 hours per week