Retail Banking Representative

Responsibilities

• Inputs data and documents KYC (Know Your Customer).
• Affords assistance to branch personnel and customers with account-related inquiries.
• Provides quality customer service to customers in person, via email, and by phone.
• Assists internal departments within the bank with customer service needs.
• Performs as a Teller when necessary.
• Processes teller transactions at the teller line.
• Performs all teller paying and receiving functions for commercial and personal accounts, including services like deposits, Cashier's Checks, Money Orders, and Cash Advances.
• Gathers CTR information for transactions exceeding the established threshold and balances the cash drawer.

Qualifications

• A high school diploma or equivalent with at least two (2) years of teller or related financial customer service experience in handling cash.
• One (1) year of banking experience required.
• New Accounts experience preferred.
• The ability to deal with customers in a pleasant and effective manner.
• Knowledge of internal bank operations (wire transfers, debits/credits, and loan payments) and banking products to cross-sell.
• Good verbal and written communication skills, interpersonal, and organizational skills.
• Good computer knowledge in MS Software (e.g., Excel, Word, and Outlook).