Banking Center Operations Coordinator - Float

About the role

This role involves supervising and supporting teller staff to deliver exceptional customer service and ensure operational efficiency.

Responsibilities

• Train staff on bank marketing efforts and cross‑selling products
• Maintain compliance with policies
• Manage daily financial transactions
• Control cash drawers
• Manage vault operations
• Balance ATMs
• Verify deposits
• Prevent fraud
• Safeguard transaction records
• Lead client experience initiatives
• Resolve customer issues
• Promote bank products through referrals
• Coach and evaluate staff performance
• Manage staffing schedules

Qualifications

• High school diploma or GED (bachelor’s degree preferred)
• 2‑5 years of relevant experience
• Successful background check and compliance with financial regulations
• Ability to meet physical demands: standing, walking, handling light weights; no significant environmental hazards

Skills

• Microsoft Office proficiency