Banking Center Operations Coordinator

About the role

Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitors and trains the transactional processing staff in supporting all bank marketing efforts and cross‑sell products. Responsible for ensuring compliance with all policies and procedures affecting day‑to‑day operations and for assisting in achieving banking center goals. Performs quality, accurate, and timely customer service involving daily processing of financial transactions in a retail environment.

Location: Onsite

Responsibilities

• Operational efficiency: Oversee center cash operations (cashboxes, vault, ATM, TCRs) to ensure cash is managed, balanced, and secured within established limits. Process client transactions accurately, using sound judgment for approvals and overrides to safeguard against fraud and errors. Communicate operational updates, policy changes, and compliance alerts to the team. Manage access controls with proper dual control and secure handling of keys, combinations, and sensitive assets. Assist with cash audits and ensure accurate record retention.
• Compliance and risk management: Ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Lead operational performance by controlling key risk areas such as teller differences, operational losses, audit controls, and resolution of out‑of‑balance conditions. Follow audit and security policies during open hours and at opening/closing. Control inventory of cash, official checks, and personal money orders through dual control.
• Client experience: Lead client‑experience initiatives, delivering excellent service and promptly resolving client issues. Assist clients with select service needs, maintain proper control and efficiency in transactional processing, and keep client wait times to a minimum. Enhance knowledge through sales, service, and product‑knowledge training.
• Sales and service: Cross‑sell and refer to bank partners to generate new business and deepen existing relationships. Explain product benefits, changes, restrictions, requirements, and other relevant information to clients, prospects, and associates.
• Team management: Maintain workflow and schedule associates supporting financial transactions. Observe, coach, and lead the transactional processing team to execute strategic initiatives. Evaluate employee performance, provide counseling, determine training needs, and establish performance plans. Conduct meetings to communicate new policies, promote sales, product knowledge, and client service.
• Perform all other job‑related duties as assigned.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• 2–5 years of experience or an equivalent combination of education and experience.
• Proficiency with Microsoft Office suite and standard office equipment.
• No specific certificates, licenses, or registrations required.

About First Horizon

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, its banking subsidiary, First Horizon Bank, operates in 12 states across the southern U.S. The company and its subsidiaries offer commercial, private banking, consumer, small‑business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and as a Top 10 Most Reputable U.S. Bank.

Benefits

• Medical coverage with wellness incentives
• Dental and vision plans
• Health Savings Account (HSA) with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match