Banking Center Operations Coordinator

Essential Duties and Responsibilities

• Oversee center cash operations—including cashboxes, vault, ATM, and TCRs—to ensure cash is managed, balanced, and secured within established limits following bank policy.
• Process client transactions accurately and efficiently, using sound judgment for approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual‑control where applicable and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk by assisting with cash audits and ensuring accurate record retention.

Compliance and Risk Management

• Adhere to bank regulations, policies, procedures, risk‑management guidelines, internal controls, and the First Horizon Code of Ethics.
• Lead operational performance of the banking center by maintaining control over key risk areas such as teller differences, operational losses, audit‑control procedures, and resolution of out‑of‑balance conditions.
• Ensure all audit and security policies and procedures are followed during open hours and at banking‑center opening and closing.
• Control the inventory of cash, official checks, and personal money orders through dual‑control mechanisms.

Client Experience and Transactional Processing

• Lead client‑experience initiatives, delivering consistent, excellent service and promptly resolving client issues.
• Assist clients with select service needs to ensure an overall excellent experience.
• Maintain proper control and maximum efficiency in transactional processing to keep client wait times to a minimum.
• Provide transactional‑processing support and maintain workflow, including scheduling associates who support financial transactions.
• Observe, coach, and lead the transactional‑processing team to execute strategic initiatives effectively.
• Assist in evaluating employee performance, counseling, and establishing performance plans.
• Identify and satisfy training needs through meetings, sales and product‑knowledge sessions, and web‑based learning.
• Conduct meetings to communicate new policies, promote continuous staff development, and reinforce sales and client‑service objectives.

Cross‑Sell and Client Relations

• Cross‑sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Explain product benefits, changes, restrictions, requirements, and other relevant information to clients, prospects, and associates.

About First Horizon

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, its banking subsidiary, First Horizon Bank, operates in 12 states across the southern U.S. The company and its subsidiaries offer commercial, private banking, consumer, small‑business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and as a Top 10 Most Reputable U.S. Bank.

Benefits

• Medical coverage with wellness incentives
• Dental and vision plans
• Health Savings Account (HSA) with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% company match