Operations Coordinator

About The Role

The Operations Coordinator works side by side with the operations team and facilitates seamless and critical support functionality. In this key role, the coordinator reports directly to the manager of operations and interacts with our clients while working to support the needs of the various groups that manage and lead CES. This position performs the full cycle of customer service function, from accessing inbound customer data to ensuring the accuracy of the invoicing functions. They compile supporting documentation for accounting, invoice distribution, customer queries and collections. The position performs reception duties including fielding and directing inbound calls, receiving guests, managing internal and external mail distribution, filing, and providing administrative support.

Responsibilities

• Client communications and supporting client requests.
• Working within NetSuite, responsible for new customer set-up, MCF document requests, sales order entry, and maintaining pricing.
• Store all reports and excel spreadsheets on OneDrive and share access with internal customers. Includes reports related to Transportation Compliance, Environmental Compliance, Health & Safety and other support areas as needed.
• Communicate with the Director of Operations and others regarding customer service issues regarding request for credit or partial credit of invoices due to quoted rates, billing discrepancies, QA/QC, or errors of omission.
• Track daily volume(s) received and provide daily, weekly, and monthly totals to the team.
• Track and enter Purchase Orders as necessary for invoices received.
• Responsible for tracking and reporting credit card use related to the local Mohawk branch.
• Order supplies for the business unit, including but not limited to general office supplies, chemicals, materials, etc. Track and update all branch expenditures/costs daily.
• Track daily driver's mileage/fuel for monthly reports to be submitted to Transportation. Ensure receipts are turned in daily with truck DVIRs. Notify Site Supervisor and/or Director of Operations, of any noted deficiency.
• Other duties include managing outgoing and incoming mail, filing, fax, ordering of supplies (including but not limited to chemicals, materials, etc.) and providing administrative support to Director of Operations and Controller.
• Maintain employee training files.
• Assist with tracking any collections activities, as needed.

Requirements

• High school diploma or GED (General Education Degree).
• Associated degree preferred.
• Proficient in Microsoft Office, specifically Outlook, Word, and Excel.
• Minimum of 2 years' experience in office management and/or administrative role.
• Excellent written and verbal communication skills.
• Experience creating spreadsheets and generating reports.
• Ability to multitask and prioritize.
• Self-starter with strong problem-solving skills.

Benefits

• Health Care Benefits - start first day of employment
• Wellness Program Incentives & Rewards
• 401k - match up to 7%
• Paid Time Off (Vacation & Holiday)
• Paid Parental Leave
• Short-Term & Long-Term Disability Benefits
• Tuition Reimbursement
• Employee Referral Bonus

Pay

The pay range for the primary location of this position is: 16.97 - 22.60 USD per hour.