Banking Center Manager - Yukon

About the role

The Banking Center Manager is responsible for managing the daily operations of a banking center as well as providing leadership to a team of sales and service professionals to meet and exceed sales goals and provide valued service to customers. This position is responsible for a variety of duties focused on the development of new business, as well as retaining and expanding our current relationships with customers.

Responsibilities

• Build and maintain relationships with customers to help identify financial products and services
• Generate sales leads and referrals through community outreach activities and on-site visits with local businesses
• Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and conducting performance evaluations
• Assist customers with concerns or questions regarding accounts
• Represent oneself and the bank in a positive, courteous, friendly, and professional manner
• Create stability and cultivate an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
• Ensure audit/compliance procedures and Personal Banking policies are followed, while maintaining the highest level of customer service
• Ensure new hire and regulatory compliance training is completed timely
• Ensure security measures are adhered to regarding opening and closing procedures

Requirements

• A minimum of three years recent retail banking experience leading, managing, motivating, and developing a team, including sales associates, to meet and exceed assigned goals within a goal and/or commission-based environment
• Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner
• Proven ability to proactively and effectively participate in a sales program, as well as meeting or exceeding expectations for the sales and referral activities established for this position
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense
• Availability to work weekends and/or extended hours as required to support the banking center
• Excellent client service skills, including interpersonal and communication skills
• Excellent organizational skills
• Proficiency in all Microsoft applications (Word, Outlook, Excel etc.)
• This position requires long periods of standing or sitting as well as typing and repetitive motion.
• Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

Qualifications

• Extensive knowledge and familiarity of banking products and services
• Bilingual (fluent verbal and written English/Spanish)