Banking Center Manager - Pinehills

About the role

The Banking Center Manager leads a Banking Center or Centers with a focus on providing leadership, delivering exceptional customer service, business development, and community relations. Salary Grade: 18.

Responsibilities

• Leadership and Staff Supervision: actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; clearly communicates productivity and performance standards to all branch personnel; ensures effective communication to staff and implementation of all policies and procedures; plays a positive role in the development and growth of staff; responsible for managing employee performance including ongoing performance feedback and preparation of appropriate documentation; interviews and selects candidates for employment; assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities specific to the position.
• Customer Service: engages in leading and inspiring the Banking Center team in delivering exceptional customer service and financial guidance to customers; develops staff in role of trusted financial advisor; follows the Cape Cod 5 customer service standards to ensure the Banking Center team provides outstanding service to all new, existing and potential customers; resolves complex internal and external issues in a timely manner.
• Business Development and Community Relations: establishes and meets business development goals for the Banking Center in line with the organization’s corporate goals; focuses on developing commercial and retail prospects and building on existing customer relationships; actively participates in centers of influence such as chambers of commerce and business and industry associations; regularly attends organizations’ meetings and develops/builds a referral and potential customer network; participates in civic and community organizations that benefit the local communities.
• Banking Center Operations: ensures that the physical control and daily accounting of cash, checks, and other items of value is properly administered;