Banking Center Manager

About the role

This role oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of high-quality, accurate, and timely customer service. It involves strategic leadership by coaching and managing team members, promoting a positive work culture, and representing the organization in the community. The position emphasizes delivering excellent client experiences by resolving issues effectively. The position offers leadership, customer service, and operational responsibilities within a dynamic financial environment.

Responsibilities

• Oversee sales, production, profitability, and regulatory compliance of a banking center
• Ensure delivery of high-quality, accurate, and timely customer service
• Provide strategic leadership by coaching and managing team members
• Promote a positive work culture
• Represent the organization in the community
• Implement advice-driven sales processes
• Build client relationships
• Expand market presence through proactive outreach
• Resolve customer issues effectively
• Recruit, train, coach, and evaluate staff
• Foster a collaborative team environment
• Ensure adherence to regulations, policies, and internal controls
• Monitor metrics and manage expenses
• Partner with operational teams

Requirements

• Bachelor's degree or equivalent experience
• Proficiency in Microsoft Office and Salesforce
• No specific licensing required
• Ongoing compliance with background checks and regulations