Banking Center Manager II

About the role

This position involves leading and managing a banking center team to execute strategic initiatives, promote a positive work culture, and represent the organization professionally within the community.

Responsibilities

• Recruit, train, develop, and motivate staff; provide coaching, feedback, and performance evaluations; foster collaboration and inclusivity.
• Implement advice-driven sales processes; build relationships with clients and partners; proactively grow market presence through networking and local engagement.
• Ensure excellent client service and resolve issues promptly.
• Collaborate to ensure adherence to regulations, policies, and internal controls; implement risk mitigation practices; complete required training.
• Oversee operational excellence, monitor metrics, control expenses, and partner with operations teams for continuous improvement.

Qualifications & Skills

• Bachelor's degree or equivalent experience
• Strong leadership, communication, and relationship-building skills
• Proficiency in Microsoft Office and Salesforce
• Ability to meet background and licensing requirements
• Physical demands are minimal