Banking Center Manager II

About the role

This position oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of quality customer service.

Responsibilities

• Leadership: Coach, lead, and develop the team; model a positive work culture; represent the organization in the community.
• Sales & Business Development: Implement advice-driven sales strategies; build relationships with clients and partners; drive market growth through proactive outreach.
• Customer Experience: Ensure excellent service and resolve client issues promptly.
• Team Management: Recruit, train, evaluate, and motivate staff; foster a collaborative environment promoting growth and teamwork.
• Compliance & Risk: Ensure adherence to regulations, policies, and internal controls; implement risk management practices.
• Operational Efficiency: Lead operational excellence; monitor metrics; control expenses; collaborate with operations teams.

Qualifications

• Bachelor's degree or equivalent experience
• Ability to perform essential duties
• Proficiency in Microsoft Office and Salesforce
• No specific licenses required

Requirements

• Successful background and credit check
• Compliance with S.A.F.E. Mortgage Licensing Act