Banking Center Manager II

About the role

The position involves leading a retail banking team, managing operations, sales, client relationships, and risk while fostering a positive work culture.

Responsibilities

• Coach, lead, and develop team members to ensure effective execution of banking routines and sales processes.
• Deliver exceptional client experiences, promptly resolving issues and maintaining high service standards.
• Manage operational efficiency by monitoring metrics, implementing improvements, and partnering with operations teams.
• Drive business growth through proactive market development, networking, and community engagement.
• Establish and nurture relationships with clients and partners, promoting teamwork and collaboration.
• Represent the organization professionally in the community and ensure compliance with regulations, policies, and risk management practices.
• Provide regular coaching, feedback, and performance evaluations to team members.
• Control expenses and manage operational risks effectively.
• Lead operational excellence, monitor metrics, and promote a culture aligned with organizational values.
• Ensure team adherence to regulations, complete required training, and uphold ethical standards.
• Foster a collaborative, inclusive work environment supporting professional growth.
• Perform additional duties as assigned, including community involvement and special projects.

Qualifications

• Leadership and team management experience.
• Strong client service and communication skills.
• Operational and risk management expertise.
• Business development and sales acumen.
• Ability to foster a positive, inclusive work environment.
• Knowledge of banking regulations and compliance standards.