Banking Center Manager

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

About the role

We continually seek highly motivated and talented individuals as our people are critical to our success. This role offers a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

• Administer and ensure the efficient operation of the banking center, including branch profit and loss.
• Execute the sales process successfully, focusing on client satisfaction and retention.
• Ensure implementation and compliance with all operational standards, legal, and regulatory requirements.
• Hire, train, develop, and evaluate staff to meet individual and team sales goals.
• Develop new and expand existing customer relationships using sales strategies and business calling expertise.
• Handle direct client sales and service, including account opening, loan applications, service inquiries, and transaction processing.
• Maximize the sales and profitability of the entire banking center.
• Assist the Community Banking Executive and Community Banking Market Manager in establishing, monitoring, and evaluating banking center and individual sales and service goals.
• Conduct regular meetings with the banking center team to build product knowledge, review goals, recognize success, and identify development opportunities.
• Share corporate marketing campaigns and introduce all servicing channels to consumer and business clients.
• Participate in and encourage attendance at local community events to activate partnerships within the area.
• Build a banking center team focused on a consultative sales approach, uncovering client needs and providing education and advice on products and services.
• Hire, train, mentor, and develop team members to create a proficient team with loan and deposit knowledge.
• Lead the team in educating clients about consumer and small business loan and deposit products and services.
• Promote line of business resources through joint calling efforts, including mortgage, investments, wealth management, private banking, commercial, treasury management, and merchant processing.
• Promote the use of various banking channels, including emerging technology and digital solutions.
• Proactively coach the team to ensure adherence to regulatory requirements, ethical standards, and sharing of best practices.
• Maintain staffing to company benchmarks to ensure all service standards are met or exceeded.
• Respond to client inquiries in alignment with company policies, procedures, and standards.
• Plan and assign banking center staffing to ensure optimal client service.
• Partner with the Market Service Leader to ensure oversight of banking center operations, compliance with bank policies, procedures, audit standards, legal and regulatory requirements, and security practices.

Key Competencies

• Leadership: Communicates goals, tracks progress, and utilizes diverse talent and resources to achieve goals. Empowers and holds team members accountable, manages progress, and addresses performance issues.
• Client Leadership:
  • Client Experience: Fosters a culture delivering exceptional client experiences, anticipates and resolves issues affecting clients, and designs solutions with the client in mind.
  • Seeks client information to develop sound solutions, follows through on commitments, and ensures client satisfaction.
• Culture Leadership: Builds relationships, establishes trust, and inspires team members to demonstrate core values. Coaches and develops team members to act honestly and ethically.
• People Leadership: Attracts and develops talent, values diversity, gives and receives feedback, and creates a supportive environment that empowers team members.

Requirements

• Bachelor’s Degree in a business-related field preferred or equivalent work experience.
• 4+ years of banking experience with 2+ years of consumer lending experience.
• 2+ years of supervisory experience, preferably in banking or retail industry.
• Must be eligible to register with the National Mortgage Licensing System and Registry (NMLS).

Benefits

• Competitive compensation with salary and incentive program.
• Medical, dental, and vision insurance.
• 401K retirement plan.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members to drive engagement, awareness of diverse backgrounds, and build inclusion.

Pay

The salary range for this position is $60,000 - $121,300 per year. Final compensation will be determined by location, skills, experience, qualifications, and the career level at which the position is filled.